🧾 Introduction
Welcome to SammyBags Terms and Conditions — by using our website, you agree to the policies outlined below.. By visiting our website and shopping with us, you agree to the terms below. These Terms and Conditions govern your use of our website and services, and apply whether you’re browsing, buying, or just checking out what we do.
We’re based in Ōtautahi Christchurch, Aotearoa New Zealand, and all our products are shipped from here with care and intention. Our mission is grounded in sustainable design, fair collaboration, and mental health advocacy — and we want our terms to reflect that clarity and integrity.
If you continue to browse and use this site, you are agreeing to comply with and be bound by the following terms. If you disagree, we recommend you pause and get in touch before making a purchase.
🛒 Online Store Terms
To shop with us, you must be over the age of 18 or have permission from a parent or guardian. You agree not to use our products or services for anything unlawful — and especially not in any way that could harm others or our reputation.
You’re also responsible for ensuring your account information is correct, including delivery address and payment details.
🔐 Privacy & Security
Your privacy is important to us. Any personal information you provide is handled according to our Privacy Policy and in compliance with New Zealand’s Privacy Act 2020. Payment information is encrypted, and we never store your credit card details.
📦 Product Availability – Covered in SammyBags Terms and Conditions
We make every effort to ensure our handmade products are accurately described and fairly priced. As a small-batch business, quantities may be limited — and colours may vary slightly from screen to reality.
We reserve the right to adjust pricing, discontinue items, or limit quantities at any time.
🚚 Shipping & Delivery (NZ + AUS)
We currently ship within New Zealand and selected parts of Australia. Shipping times may vary depending on location and courier conditions. You’ll receive tracking details once your order is dispatched. See our Shipping Info for current delivery timeframes.
🔁 Returns & Exchanges
Not what you expected? We get it. If something’s not right, please refer to our Returns Policy and get in touch within 14 days of receiving your order. We accept returns on unused items in original condition, and we’ll work with you to find a solution — whether that’s a refund, repair, or exchange.
We do our best to ensure fairness, clarity, and transparency — that’s what these SammyBags Terms and Conditions are for.
⚠️ Acceptable Use
You agree not to misuse our website or services, including:
- Uploading malicious code or viruses
- Violating NZ law or any applicable regulations
- Attempting to interfere with site functionality or security
- Infringing on copyrights or trademarks
We reserve the right to terminate access or service if these terms are breached.
🔗 Third-Party Services
Sometimes we may link to third-party services, apps, or social media platforms. We’re not responsible for their content, terms, or privacy practices — so please review their policies independently before engaging.
💬 User Content
If you submit feedback, photos, or testimonials, you agree that we may share them — respectfully and with credit where applicable — on our site or socials. We’ll never share personal details without your consent.
📝 Changes to Terms
These Terms may be updated occasionally to reflect business, legal or customer service changes. Any updates will be posted here, and your continued use of the site confirms your acceptance of them.
⚖️ Governing Law for SammyBags Terms and Conditions
All terms are governed by the laws of New Zealand. Any disputes shall be handled in accordance with New Zealand consumer protection laws. For more on your rights, see Consumer Protection NZ.
📮 Contact Us
Got questions? Reach out via our Contact Page, or email us at david@sammybags.com. We’re a real team based in Ōtautahi, and we’re always happy to help.