Welcome to SammyBags Terms and Conditions — by using our website, you agree to the policies outlined below. These Terms and Conditions govern your use of our website and services. Whether you’re browsing, buying, or just checking us out, these terms apply.
We’re based in Christchurch, New Zealand, and all our products ship from here with care and intention. Our mission centres on sustainable design, fair collaboration, and mental health advocacy. Naturally, we want our terms to reflect those same values.
If you continue using this site, you agree to comply with and be bound by the following terms. If not, we recommend reaching out before making a purchase.
🛒 Online Store Terms
To shop with us, you need to be over 18, or have permission from a parent or guardian. You also agree not to use our services for anything unlawful — especially not in ways that could harm others or our reputation.
You’re responsible for making sure your account and delivery details are accurate. This helps us deliver a better service, faster.
🔐 Privacy & Security
Your privacy matters. We handle personal information according to our Privacy Policy, and in line with New Zealand’s Privacy Act 2020. Your payment information is always encrypted, and we never store your credit card details.
📦 Product Availability – Covered in SammyBags Terms and Conditions
We do our best to describe our handmade products accurately and price them fairly. However, because we produce in small batches, quantities may be limited. Also, please note that screen colours may differ slightly from reality.
We reserve the right to adjust pricing, limit quantities, or discontinue products at any time.
🚚 Shipping & Delivery (NZ + AUS)
We currently ship throughout New Zealand and selected parts of Australia. Delivery times may vary depending on your location and the courier. As soon as your order ships, we’ll send you tracking details. You can also refer to our Shipping Info for the latest estimates.
🔁 Returns & Exchanges
Not what you expected? We understand. If something’s off, please check our Returns Policy and contact us within 14 days of receiving your order. We accept returns on unused items in their original condition. Together, we’ll find a solution — whether that’s a refund, repair, or exchange.
We aim for fairness and clarity in every interaction — that’s exactly what these SammyBags Terms and Conditions are here to support.
⚠️ Acceptable Use
You agree not to misuse our site or services. This includes:
- Uploading malicious code or viruses
- Breaking NZ laws or any local regulations
- Tampering with site functionality or security
- Violating intellectual property rights
We may suspend or end access if these terms are breached.
🔗 Third-Party Services
Sometimes, we link to apps, services, or platforms outside our control. While we only link where it makes sense, we’re not responsible for their content or privacy practices. We encourage you to check their terms before engaging.
💬 User Content
If you send us feedback, reviews, or photos, you agree we can share them — respectfully and with credit where appropriate. Of course, we’ll never share your personal details without permission.
📝 Changes to Terms
We may occasionally update these Terms to reflect business or legal changes. When we do, we’ll post them here. Continued use of the site means you accept the updates.
⚖️ Governing Law for SammyBags Terms and Conditions
These terms follow New Zealand law. Any disputes will be handled in accordance with local consumer protection regulations.
For more on your rights, see Consumer Protection NZ.
📮 Contact Us
Questions? Reach out via our Contact Page or email david@sammybags.com. We’re a small team based in Christchurch and always happy to help.