We stand by every SammyBag we make. This is our official SammyBags returns policy—and every return is covered by our SammyBags Guarantee. If something’s not quite right, we’re here to help.
We follow fair trading principles under NZ law. Learn more at Consumer Protection NZ.
📅 30-Day SammyBags Returns Policy Window
If your SammyBag isn’t what you expected, you can return it within 30 days of purchase for a refund or exchange.
To be eligible for a return, the bag must be:
- Unused
- In the same condition you received it
- In its original packaging
We can’t accept returns for bags that have been used or damaged after purchase.
📦 How to Return a SammyBag
You don’t need to send your return to a warehouse—we make everything ourselves right here in Ōtautahi / Christchurch.
To start a return:
- Contact us here
- Post your SammyBag to:SammyBags Returns
10 Bowenvale Avenue
Cashmere, Christchurch 8022
Aotearoa / New Zealand
💳 Refunds Under Our SammyBags Returns Policy
Once we receive your returned bag, we’ll inspect it to confirm it meets the conditions of our SammyBags returns policy. If approved, we’ll process your refund to your original payment method within a few business days.
You’ll receive an email once your refund is on the way.
⏱️ Haven’t Seen Your Refund Yet?
If your refund hasn’t arrived:
- Check your bank account again
- Contact your card provider—it may take a few days to post
- Still no luck? Get in touch here
🔁 Exchanges
If your SammyBag arrives damaged or isn’t quite right, we’ll happily send you a replacement.
Just contact us with a photo and your order number, and we’ll take care of the rest.
📮 Shipping Costs
You’ll need to cover the return shipping cost unless the bag was damaged or faulty when it arrived.
No need for tracked or insured shipping—just pack it safely and send it back with care.
🤝 Still Need Help?
We’re always happy to help.
Reach out here and we’ll be in touch soon.